Goodbye Barry - Welcome Home AMERICA!

Tuesday, May 1, 2012

Customer Service - The Good, The Bad, and the Nightmares

For my meager band of faithful followers: I have heard some real horror stories about the "customer service" practices of some firearms (and also firearm accessories) manufacturers, and it's true of many manufacturers in all industries.

I just had an amazing interaction with the folks at LaserLyte, that began when my RSL-1 (Rear Sight Laser for Glocks - their first model) decided it was tired of working properly. The RSL became extremely resistant to being turned off, and drained a set of batteries. Installed a new set of batteries, and it took me 20+ complete switch cycles (3 presses per cycle) to turn it off again.

So I emailed LaserLyte on Sunday, explaining the problem to them, and got a reply first thing Monday morning from their Customer Service Representative, Evelyn Slipher. I bought this unit in Oregon in the latter-half of 2010, and with no paperwork available, not even a roughly accurate purchase date, their reply said (in-part): "Thank you so much for getting back to me. I am having a new RTB-GL tested and sent out to you. The RTB-GL is the newest version of the RL-1 laser that you have. You will get the UPS tracking information emailed to you once it is shipped. I’m also including a postage paid envelope for the return of the defective unit. Once received, please place the defective unit into the postage paid envelope and send it back via U.S. Mail. If I may be of further assistance please do not hesitate to contact me."

WOW! There really are still some companies that apparently believe that customer satisfaction is the key to their continued success. It was a pleasure doing business with them, and LaserLyte will be my first choice if/when I decide to put a laser on my G23. Thinking about "lighting up" your pistol? I wholeheartedly recommend LaserLyte without any reservations. Any other customer service stories out there - good, bad or indifferent? I think it's good if we know which companies treat customers right, and which companies don't. Two of the things I really like about the LaserLyte sight is that it replaces the Glock's plastic rear sight with a steel one - which incorporates their laser - and does not require the user to go hunting for a special holster.

I'm Gil, and my firearms and accessories recommendations are based upon more than 60 years of shooting experience, and over a half-century of owning and maintaining my own firearms. Those of you who know me personally know that I would never recommend anything that I didn't consider to be a top quality product. LaserLyte and Glock were made for each other - both are absolutely top quality. LaserLyte Home

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