Customer Service - The Good, The Bad, and the Nightmares

For my meager band of faithful followers: I have heard some real horror stories about the "customer service" practices of some firearms (and also firearm accessories) manufacturers, and it's true of many manufacturers in all industries.

I just had an amazing interaction with the folks at LaserLyte, that began when my RSL-1 (Rear Sight Laser for Glocks - their first model) decided it was tired of working properly. The RSL became extremely resistant to being turned off, and drained a set of batteries. Installed a new set of batteries, and it took me 20+ complete switch cycles (3 presses per cycle) to turn it off again.

So I emailed LaserLyte on Sunday, explaining the problem to them, and got a reply first thing Monday morning from their Customer Service Representative, Evelyn Slipher. I bought this unit in Oregon in the latter-half of 2010, and with no paperwork available, not even a roughly accurate purchase date, their reply said (in-part): "Thank you so much for getting back to me. I am having a new RTB-GL tested and sent out to you. The RTB-GL is the newest version of the RL-1 laser that you have. You will get the UPS tracking information emailed to you once it is shipped. I’m also including a postage paid envelope for the return of the defective unit. Once received, please place the defective unit into the postage paid envelope and send it back via U.S. Mail. If I may be of further assistance please do not hesitate to contact me."


WOW! There really are still some companies that apparently believe that customer satisfaction is the key to their continued success. It was a pleasure doing business with them, and LaserLyte will be my first choice if/when I decide to put a laser on my G23. Thinking about "lighting up" your pistol? I wholeheartedly recommend LaserLyte without any reservations. Any other customer service stories out there - good, bad or indifferent? I think it's good if we know which companies treat customers right, and which companies don't. Two of the things I really like about the LaserLyte sight is that it replaces the Glock's plastic rear sight with a steel one - which incorporates their laser - and does not require the user to go hunting for a special holster.

I'm Gil, and my firearms and accessories recommendations are based upon more than 60 years of shooting experience, and over a half-century of owning and maintaining my own firearms. Those of you who know me personally know that I would never recommend anything that I didn't consider to be a top quality product. LaserLyte and Glock were made for each other - both are absolutely top quality. LaserLyte Home

The Second Amendment and Self Defense - Where Do You Stand? Part 2 of 2 Parts

Today is Thanksgiving, and we, as citizens of these United States of America, have a lot for which to be thankful. First and foremost are our protections under our Constitution. With that in mind, let's pursue Part 2 of my topic. (This blog is not meant as the "be all and end all" for firearms. Rather, it is an introduction covering only the basics.)

We've established that you have a "right to keep and bear arms", and that you may have determined you need to exercise that right by legally purchasing a firearm for home defense. Again, there are significant variations in state laws regarding such purchases, and the storage and use of a firearm, so be familiar with the laws of your state prior to buying a gun.

Let's begin by exploring the question "How much gun do I really need?" There are so many to choose from - long guns, handguns, shotguns, rifles, revolvers, auto-loaders, single-shot, high capacity - sometimes just the thought of selecting can be mind-boggling. As far as caliber goes, currently there's everything from a .22 caliber to a .50 caliber, and pricing runs the gamut from dirt cheap to ridiculously expensive (the main thing to keep in mind is to always buy the best you can afford). As with most things you buy, you pretty much "get what you pay for". Dirt cheap. more often than not, is unreliable and frequently may be downright dangerous. Quality can be had - inexpensively - if you know how to shop.

For a home defense long gun, I would recommend the Mossberg 500 in 12 gauge in any of its variations. They are reasonably priced at $250-$350 - if you shop around, and are as reliable as a Remington 870 costing $330-$1,100. You may feel that the recoil generated by a 12ga is too much to handle though, so don't be afraid to consider a 20gauge. One of the most intimidating sounds in a darkened house, is the unnerving sound of a pump action shotgun having the slide "racked", and an intruder can't tell the difference between the sound of a 12ga or a 20gauge slide being activated. Personally, I have a Mossberg "riot gun" that's 35 years old, and still works like the day it was new. Quality does not have to bankrupt you, and a short-barreled shotgun is excellent in a confined space, such as the hallways and rooms of a "normal" household structure. The main advantage of a shotgun over a firearm using a metallic cartridge and a solid projectile, is the dispersal of the pellet payload, and a minimal chance of over-penetration. One doesn't have to be an expert marksman to hit a target within 30 feet. A carbine length rifle also handles fairly well indoors, but the condition of over-penetration still exists. The "Glaser Safety Slug" offers a solution to over-penetration. This excellent round uses a copper jacket and it is filled with a compressed load of either #12 or # 6 lead shot. It is then capped with a round polymer ball that enhances feeding and reloading. It is now available in four rifle calibers from .223 to 30-06. The Glaser Safety Slug is recommended for the urban dweller and anyone who is concerned with over penetration.

The handgun for home defense has the advantage of being the easiest to handle in a confined space, but requires more practice and skill to use effectively than does a shotgun. A handgun also shares the rifle's potential for over-penetration. However, Glaser has handgun calibers available from .25 auto to 45 Colt. Handguns are available in calibers from .22 to .50, and the recoil increases with each upward step. Personally, I feel that any handgun of less than .38 Special caliber is "iffy", and I do not recommend the .25 auto or the .32 caliber handguns simply because they are generally considered ineffective. Although I own a few 1911's in .45acp and a couple of .357 magnums, my personal preference is for what I refer to as the "mid-class" handguns - chambered for the .38 Special and the extremely popular 9mm. The lighter recoil of the mid-class rounds facilitates quicker recovery on-target, and placement of a slightly quicker, more accurate second shot if needed.
Felt recoil is a combination of several factors - the caliber and weight of the handgun, the weight of the projectile, the amount of powder in the case, etc. Since most people buy their ammunition "off the shelf", as opposed to loading their own, they have no control over the amount or type of powder in their ammo. They do, however, have control over three factors: the caliber and weight of the handgun they choose, and the weight of the bullet in the ammo they choose. Generally speaking, the larger the caliber the greater the felt recoil; the lighter the gun weight the greater the felt recoil; the heavier the bullet, the greater the felt recoil. And, in the case of a firearm, the word "magnum" means even bigger felt recoil. The best handgun for home defense is one with which you can consistently hit a target within 30 feet. Some people find the recoil of even a mid-class round to be intimidating, while others can easily deal with the recoil of a .44 magnum. If you believe you would be bothered by the perceived recoil of a .40 caliber (or larger) handgun, then buy in the .38 Special/9mm class, and get something with a 3"-4" barrel length (a bit more weight, a bit less recoil than those cute little snub-nose revolvers).
Who makes the best guns? Ask that question in a room full of gun enthusiasts and you will start a never-ending discussion. We all have our personal likes and dislikes for rifles, shotguns and handguns. In sporting rifles and shotguns, the most popular names are Mossberg, Remington, Winchester, Ruger, Savage and Marlin in no particular order. In tactical rifles and shotguns, you have the same popular names (and throw in Kel-Tec, who is coming on strong) - plus 100 or so others, most of whom are "custom builders").
The list of leaders in handgun manufacturing is a bit longer and introduces some other names. Glock, Colt, Smith & Wesson, Ruger, Beretta, SIG, CZ, Heckler & Koch, Taurus, Kahr and on and on. A handgun must fit your hand properly! If it doesn't feel comfortable in your hand, or if it doesn't point naturally, you may as well be holding a brick. A relatively recent innovation in handgun design is the interchangeable grip/back-strap, which can resolve fitment problems for almost anybody, no matter what size your hand.
I own 15 handguns from 8 different manufacturers, and enjoy them all, but... I have a personal preference for the Glock pistols. They fit my hand, they point very well, they consistently hit where they are pointed, and Glock pistols are virtually indestructible: dropped from an airplane at 500ft into a field recovered and fired; run over by a truck picked up and fired; buried "naked" in soil for 2 years, dug up, hosed off and fired; and 1,000 rounds put through one in 14 minutes and it never failed to fire. G L O C K - that's how I spell dependability.
But, the bottom line is - get what works for you. Fit, function, and affordability... those are the key considerations.

The Second Amendment and Self Defense - Where Do You Stand? Part I of 2 Parts

And now for something completely different...

Most Americans with any interest in their Constitutional rights, are at least familiar with the wording of Amendment II. It's pretty straight-forward: "A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed."

Today there are those who would argue the semantics of the Second Amendment, while ignoring its intent. How does one define a "well regulated militia"? That depends upon where one looks for their definition of the word "militia" (the "well regulated" part could easily be construed as a reference to the inclusion of prunes in their diet)...

Merriam-Webster's Dictionary Definition of MILITIA

1

a : a part of the organized armed forces of a country liable to call only in emergency

b : a body of citizens organized for military service

2 : the whole body of able-bodied male citizens declared by law as being subject to call to military service

However, current federal law defines "militia" thusly:

USC TITLE 10 > Subtitle A > PART I > CHAPTER 13 > § 311

§ 311. Militia: composition and classes

(a) The militia of the United States consists of all able-bodied males at least 17 years of age and, except as provided in section 313 of title 32, under 45 years of age who are, or who have made a declaration of intention to become, citizens of the United States and of female citizens of the United States who are members of the National Guard.

(b) The classes of the militia are—

(1) the organized militia, which consists of the National Guard and the Naval Militia; and

(2) the unorganized militia, which consists of the members of the militia who are not members of the National Guard or the Naval Militia.

The government therefore basically defines the "militia" (after cutting through and eliminating all the political smoke) as being composed of: "all able-bodied males at least 17 years of age and, except as provided in section 313 of title 32, under 45 years of age who are, or who have made a declaration of intention to become, citizens of the United States..." and blah, blah, blah. Paragraph 311(b)(2) essentially says the "unorganized militia" are those able-bodied males, ages 17-45 whose only other qualification is that they are not members of the National Guard or Naval Militia. Ageism aside, today that's roughly 61 million males that qualify as "militia"!

The Japanese had no real desire to invade the United States during WWII. Why? Because, as Isoroku Yamamoto, Commander-in-Chief of the Imperial Japanese Navy during World War II, said, "You cannot invade the mainland United States. There would be a rifle behind every blade of grass." His statement was an acknowledgment that because of the Second Amendment the American people are well-armed, and we have significant experience in the use of firearms. The Second Amendment is also the only one that insures we retain all the other freedoms granted by the Bill of Rights! But, enough about the Constitution. Just believe, as I do... that, if the Second is modified or repealed, all the others will be in constant jeopardy. Here's what the U.N. thinks about our "right to keep and bear arms":

"As you enter the Plaza you will see one of the UN's signature pieces of art, a gun with a knot in the barrel."

The Second Amendment fits hand-in-glove with the Fourth Amendment: "The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized."

Now you have not only "the right to keep and bear arms", but also "the right to be secure in your person, house, papers and effects", but the Fourth is primarily a prohibition of government searches and seizures. Logically extending that prohibition, if the government can't do it then neither can some crack-head burglar! So, what do you do to protect yourself and your family? To insure a level playing field, and perhaps gain a lifesaving advantage, you may buy a gun. But, before you do that, there are a few questions you need to answer:

1. Do I have the mindset necessary to actually use a gun, in an action that - quite possibly - could result in my taking the life of another human being? (If you cannot truthfully answer Yes to this question, do not buy a gun. Go to your local Big 5 sporting goods store and buy a Louisville Slugger baseball bat.)

2. If I must use a gun in the protection of myself and/or my family or others, am I willing to face the consequences of my actions? (Once again, Yes is the only acceptable answer to this question. There probably will be some consequences. How many, and exactly what those consequences may be will vary from state to state. Expect, as a minimum, some intensive questioning from one of your local law enforcement agencies. At the other end of the "scales of justice", expect long-term housing to be provided for you by the state, and possibly an early death by execution.) The laws vary from state to state as to what constitutes "appropriate and necessary use of deadly force". Be very familiar with the laws of your state of residence!

If you answered No to either of the above questions, you may stop reading now and go hug Nancy Pelosi or Hillary Clinton. The rest of you may now move on to a few practical questions.

What type of gun do I need? There are several types of guns from which to select the one that's right for your intended purpose. The fall into two general categories: "long guns" - which are rifles and shotguns, and "handguns" - pistols and revolvers. What you need is entirely up to you, but it must be a gun with which you are comfortable, and one with which you can repeatedly hit your intended target. Here are what I consider to be the main characteristics of firearms...

For use as in-home defense, either a long gun or a handgun will do the job. There are also advantages and disadvantages to all of them. Rifles and shotguns weigh considerably more than most handguns, and may prove to be unwieldy in confined spaces such as hallways. Generally speaking, rifles are also more powerful than most handguns, and over-penetration may result. That means that, even if you hit your intended target, the projectile may pass through and strike someone not involved in the burglary/robbery/home-invasion. If you miss your target, the projectile will, in all probability, penetrate one or more walls, increasing the possibility of striking an innocent bystander. For home defense maneuverability, a carbine-length barrel (generally accepted as a rifle barrel under 20" in length) will improve maneuverability. However, caliber-for-caliber the potential for over-penetration remains the same. Long-barreled shotguns present the same problem for maneuverability in tight areas, but less possibility for over penetration. A short-barreled shotgun (also known as a "riot gun"), loaded with almost any upland bird shot would be a good choice for in-home defensive use. The unnerving sound of a shotgun chambering a round is almost universally recognized, and may make an intruder decide upon an immediate departure from your premises. Using pellet-filled shells, the need for precise accuracy is eliminated, and due to their dispersion pattern the potential for "collateral damage" is minimal. Most shotguns produce significant recoil, which some people find disconcerting, if not injurious.

Handguns for in-home defense have the advantage of high maneuverability, and work very well in confined spaces. They do, however, present an entirely different set of problems. There are two divisions of handguns; the auto-loading pistol (popularly, but incorrectly called "automatic pistols"), and the revolver. Auto-loaders have the advantage of increased ammunition capacity per load. Generally, an auto holds from 7-19 rounds of ammunition per magazine, whereas most revolvers hold 5-6 rounds of ammunition per cylinder load. Handguns take significantly more practice in order to gain marksman-like proficiency, than do a rifle or shotgun. Auto-loaders may be almost impossible for people with weaker hands to actuate the slide, which is necessary to make the pistol ready to fire. Many women, and men with arthritis (or even relatively minor hand injuries), find this to be true - after they have purchased an auto-loading pistol. Auto-loaders also have somewhat of a reputation for being less reliable than revolvers, although if properly maintained today's quality auto-loaders are extremely reliable. On the other hand, revolvers, if properly maintained, have fewer moving parts to fail, and are at least theoretically more reliable.

Think about these things while I work on Part Two - How Much Gun Do I Really Need?

RIOT SHOTGUNS ORDERED BY U.S. DEPARTMENT OF EDUCATION!

I find it interesting - in a perplexing way - that the U.S. Department of Education in Chicago, Illinois feels a need for 27 Remington Model 870 pump-action shotguns, with 14" barrels (4" shorter than the ones you or I could legally buy without a federal tax stamp) and Ghost Ring rear sights, at a cost of $35,000 when the country is in a financial crunch. That works out to $1296.30 per shotgun. For full details on this story see:
http://abclocal.go.com/wls/story?section=news/iteam&id=7326068.
First I have to wonder WHY the "Department of Education" needs combat-ready riot shotguns. Then I have to question their sense of fiscal responsibility and integrity when it comes to fraud, waste and abuse. A similar Mossberg Model 500 "Cruiser" shotgun can be had for $435 RETAIL, with the exception of a 14" improved cylinder barrel (which Mossberg could probably modify an 18.5" barrel to satisfy that requirement for almost no charge). Just for arguments sake let's say Mossberg would sell their modified 500 Cruiser model to the government for $400 (and I'm certain that it would be considerably less), which calculates to just $10,800 - for a net savings of $24,200. I own a Mossberg 500 shotgun - it's 25 years old - and it still works like new. How can people who supposedly investigate fraud, waste and abuse in the educational system justify that kind of waste within their own agency? The purchase order ends with:
Place of Delivery:
U.S. Department of Education
Office of Inspector General
c/o: Gary Pawlak, Special Agent
500 West Madison Street - Suite 1414
Chicago, IL 60661

HOW ARE THEY PAYING FOR THIS WASTE?
WITH OUR TAX DOLLARS!

LEFT-WING LIBERAL SOCIALIST ASSAULT ON THE 2ND AMENDMENT BEGINS!

Not being satisfied with the ruling of the Supreme Court of the United States, upholding a citizen's "right to keep and bear arms", left-wing liberals in the U.S. Congress have launched an oblique campaign to severely restrict, if not eliminate, that guaranteed right.

Knowing there would be strenuous and forceful resistance by "We The People" against their designs to create the Socialist States of America, the Dumocrats have initiated several bills designed to abridge and/or curtail that right. The Dumocrats current gun ban wish list proposal includes virtually all semi-automatic rifles, by virtue of the following wording: "The Attorney General gets carte blanche to ban guns at will: Under the proposal, the U.S. Attorney General can add any "semiautomatic rifle or shotgun originally designed for military or law enforcement use, or a firearm based on the design of such a firearm, that is not particularly suitable for sporting purposes, as determined by the Attorney General."

Obama's Attorney General appointee, Eric Holder, once wrote a brief supporting the position that you have no right to have a working firearm in your own home. In making this determination, the bill says, "there shall be a rebuttable presumption that a firearm procured for use by the United States military or any federal law enforcement agency is not particularly suitable for sporting purposes, and a firearm shall not be determined to be particularly suitable for sporting purposes solely because the firearm is suitable for use in a sporting event." In plain English this means that ANY firearm ever obtained by federal officers or the military is not suitable for the public. Federal officers and the military have used ,and still use bolt action rifles for certain specific tasks, so that eliminates bolt-action and semi-automatic rifles, leaving us with what ... muzzle-loading rifles, paintball guns, and Nerf balls?

Their proposed handgun blacklist in not nearly so inclusive - only 11 makes/models - but it is nonetheless invasively unconstitutional! The handgun list seems to be based on appearance and reputation of use (i.e. - a favorite weapon of gangs), rather than actual function.

The semi-automatic shotgun list is even shorter ... which leads me to wonder if the real motive of such proposed legislation is to eliminate "We The People's" access to firearms with an effective range of more than 50 yards. Is there another yet undisclosed agenda?

How much confidence do investors have in Obama's administration? A look at the Dow-Jones, NASDAQ, and S&P should tell you that. They're all in the dumper!

If you own firearms, and value your freedom to do so, contact your Congressmen and demand they vote against any such proposed legislation. If you do not own firearms, and value your other freedoms, do likewise. Our right to keep and bear arms is the one that insures we keep the others.

I suppose that in some parallel universe I could be wrong about this. (That would be the same parallel universe where politicians always tell their constituents the truth!)